This interactive, internationally-certified workshop will help you stand out from the crowd and enable you to deliver Exceptional Customer Service to your Customers.
On completion of this training, you will be able to:
- Develop a growth mindset.
- Present a positive professional image.
- Identify the differences between Rational and Emotional Needs.
- Explain the eight Core Principles for Customer Service Excellence.
- Identify the key reasons why companies lose Customers.
- Deliver Exceptional Customer Service.
- Build rapport with your Customers.
- Apply the seven essential steps to great service recovery.
CPD Certificate of Achievement
07th December 2020
1000 - 1600
Virtual (over Zoom)