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Customer Service Excellence

Customer Service Excellence

This interactive internationally certified workshop will help you stand out from the crowd and enable you to deliver Exceptional Customer Service to your Customers. It is suitable for staff interacting with Customers directly, over the telephone or electronically.

Learning Outcomes

On completion of this training, you will be able to:

  1. Develop a growth mindset.
  2. Present a positive professional image.
  3. Identify the differences between Rational and Emotional Needs.
  4. Explain the eight Core Principles for Customer Service Excellence.
  5. Identify the key reasons why companies lose Customers.
  6. Deliver Exceptional Customer Service.
  7. Build rapport with your Customers.
  8. Apply the seven essential steps to great service recovery.

Duration:

1 Day

Certification:

CPD

Fees:

€300.00 (face to face socially distance classroom training)

or

€250.00 (Live Tutor Led Online Training over Zoom)

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