Customer Service Excellence

This highly interactive, internationally-certified CPD course will help you stand out from the crowd and empower you to Deliver Exceptional Customer Service to your Customers.

Learning Outcomes

On completion of this training, you will be able to:

  1. Convert your Customers into Raven Fans by consistently delivering Outstanding
    Customer Service.
  2. Communicate effectively with your Customers (Internal and External).
  3. Apply Seven Essential Steps to Excellent Service Recovery.

This Interactive Online Self-Paced Course includes the following Modules:

Module 1 - Building A Strong Service Culture

Module 2 - The Eight Principles of Customer Service

Module 3 - Delivering an Outstanding Customer Service Experience

Module 4 - Service Recovery

Module 5 - Communication Skills

Certification:

CPD Certificate of Achievement

Duration:

6 hours

Fees:

€249.00 - Self-Paced Online Learning

Or

€300.00 - Virtual Training Over Zoom or In-House (contact us for details)

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