This highly interactive, internationally-certified CPD course will help you stand out from the crowd and empower you to Deliver Exceptional Customer Service to your Customers.
On completion of this training, you will be able to:
- Convert your Customers into Raven Fans by consistently delivering Outstanding
- Communicate effectively with your Customers (Internal and External).
- Apply Seven Essential Steps to Excellent Service Recovery.
This Interactive Online Self-Paced Course includes the following Modules:
Module 1 - Building A Strong Service Culture
Module 2 - The Eight Principles of Customer Service
Module 3 - Delivering an Outstanding Customer Service Experience
Module 4 - Service Recovery
Module 5 - Communication Skills
CPD Certificate of Achievement
€249.00 - Self-Paced Online Learning
€300.00 - Virtual Training Over Zoom or In-House (contact us for details)