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Customer Service Excellence

This interactive, internationally-certified workshop will help you stand out from the crowd and enable you to deliver Exceptional Customer Service to your Customers.

Learning Outcomes

On completion of this training, you will be able to:

  1. Develop a growth mindset.
  2. Present a positive professional image.
  3. Identify the differences between Rational and Emotional Needs.
  4. Explain the eight Core Principles for Customer Service Excellence.
  5. Identify the key reasons why companies lose Customers.
  6. Deliver Exceptional Customer Service.
  7. Build rapport with your Customers.
  8. Apply the seven essential steps to great service recovery.

Certification:

CPD Certificate of Achievement

Duration:

1 Day

Date:

07th December 2020

Times:

1000 - 1600

Delivery Mode:

Virtual (over Zoom)

Fees:

€249.00

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