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Customer Service Excellence

This interactive course is aimed at candidates who would like to improve their ability to deliver excellent customer service and increase sales. It is suitable for staff interacting at any level with customers, either directly or on the telephone.

Course Units:

  • Unit 1 - Customer Service Introduction
  • Unit 2 - Mission Statements and Customer Service Charters
  • Unit 2- The Eight Principles of Customer Service
  • Unit 3 - Delivering Excellent Customer Service
  • Unit 4 - Communication Skills
  • Unit 5 - Team Work
  • Unit 6 - Service Recovery

Duration:

60 hours approximately

Fees:

€395.00

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