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Customer Service Excellence

This interactive, internationally-certified CPD course will help you stand out from the crowd and enable you to deliver Exceptional Customer Service to your Customers.

Learning Outcomes

On completion of this training, you will be able to:

  1. Develop a growth mindset.
  2. Present a positive professional image.
  3. Identify the differences between Rational and Emotional Needs.
  4. Explain the eight Core Principles for Customer Service Excellence.
  5. Identify the key reasons why companies lose Customers.
  6. Deliver Exceptional Customer Service.
  7. Build rapport with your Customers.
  8. Apply the seven essential steps to great service recovery.

Certification:

CPD Certificate of Achievement

Duration:

6 hours

Fees:

€249.00 - Self-Paced Online Learning

Or

€300.00 - Virtual Training Over Zoom (contact us for details)

Interview with Confidence - Training For Success

Interview with Confidence

Learn how to excel at any Job Interview and land your Dream Job!

Emmy award Winning Producer and Career and Life Coach

Learners who complete this course will be able to:

  • Identify the pitfalls to avoid before and during the interview
  • Research and analyse prospective employers and the jobs that they offer
  • Conduct a self assessment
  • Identify the skills and qualities that make you outstanding
  • Identify and handle different types of interviews
  • Compile and complete a job Application Form, Cover Letter and Curriculum Vitae with confidence
  • Demonstrate excellent communication skills
  • Prepare for a telephone, individual, group and behavioral type interviews.
  • Utilise and understand effective questioning techniques
  • Structure behavior type answers using the STAR Model
  • Present winning answers to interview questions
  • Present yourself at an interview fully prepared and confident
  • Maximise your chances of success

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