This course is aimed at candidates who would like to improve their ability to deliver Exceptional Customer Service to every Customer. It is suitable for staff interacting at any level with Customers, either directly or on the telephone.
What are the Benefits of undertaking this highly interactive training course?
- Increase Employee Morale And Performance
- Improve Customer Service and Support Standards
- Increase Customer Sales & Satisfaction
Unit 1 - Building A Strong Service Culture
Unit 2 - The Eight Principles of Customer Service
Unit 3 - Delivering Exceptional Customer Service
Unit 4 - Service Recovery
Unit 5 - Communication Skills
10 hours approximately