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Train the Trainer 2-Day Workshop (Classroom or Virtual)

Training Delivery and Assessment

Let Us Help You Become A Trainer That Makes A Difference!

QQI Award

Join us on this practical, internationally-certified workshop, and we will share with your powerful strategies and techniques that will help you deliver an engaging, interactive training experience to your learners.

Learning Outcomes

On completion of this training, you will be able to:

  1. Develop a growth mindset.
  2. Demonstrate excellent communication skills.
  3. Create memorable learning experiences for your Learners.
  4. Deliver a well-organised and engaging training session using a range of training aids.
  5. Provide effective feedback to your Learners.

Flexible Learning:

This highly engaging practical "Train the Trainer" Course is delivered through a combination of:

  1. Two-days tutor-led training over Zoom.
  2. Self-Paced Learning through our easy to use Online Learning Platform.
  3. Tutor Supported Training.

International Best Practices:

In accordance with International Best Practices, this course is designed to enhance your existing skills, knowledge and attitude in relation to:

  1. Course Design
  2. Course Delivery
  3. Evaluation of Training

Why Train With Us?

With 28+ years of "Working For Excellence" in the Training & Development Industry, we are renowned as Training & Development Experts. We are passionate about delivering fun, engaging, interactive training that gets results and have nurtured and empowered thousands (1000's) of people to reach their Peak Performance.

Our qualifications form an integral part of the curriculum of our college and corporate training partners in America, England, Ireland, India, Kuwait, Malaysia and New Zealand.

Duration:

2 Days

Certification:

CPD - Train the Trainer - Training & Development

Fees:

€500.00 (face to face socially distance classroom training)

or

€420.00 (Live Tutor Led Online Training over Zoom)

Customer Service Excellence

This interactive, internationally-certified workshop will help you stand out from the crowd and enable you to deliver Exceptional Customer Service to your Customers.

Learning Outcomes

On completion of this training, you will be able to:

  1. Develop a growth mindset.
  2. Present a positive professional image.
  3. Identify the differences between Rational and Emotional Needs.
  4. Explain the eight Core Principles for Customer Service Excellence.
  5. Identify the key reasons why companies lose Customers.
  6. Deliver Exceptional Customer Service.
  7. Build rapport with your Customers.
  8. Apply the seven essential steps to great service recovery.

Certification:

CPD Certificate of Achievement

Duration:

1 Day

Date:

07th December 2020

Times:

1000 - 1600

Delivery Mode:

Virtual (over Zoom)

Fees:

€249.00

Lead with Impact Masterclass

Internationally Certified Leadership Masterclass

Let Us Help You Become A Leader That Makes A Difference!

QQI Award

If you are a Team Leader, Supervisor, Manager or an Aspiring Leader, join us on this one-day dynamic Leadership Masterclass and develop powerful Leadership Skills that will empower you to lead your team to great success!

Learning Outcomes

On completion of this training, you will be able to:

  1. Develop a growth mindset to help you succeed in your work and personal life.
  2. Increase your Emotional intelligence so that you can inspire great performance in yourself and others.
  3. Use Powerful Strategies to enable you to Lead with Impact.
  4. Create a Positive Working Environment to enable your Team to thrive.
  5. Empower your Team to achieve their goals using the G.R.O.W. Model of Coaching Framework.

Duration:

1 Day

Certification:

CPD Certificate of Achievement

Fees:

€300.00 (face to face classroom training)

or

€250.00 (face to face Virtual training)

Diploma in International Travel Industry Studies – QQI & CPD Certified

Do you fancy working in the Aviation/Travel Industry in one of the following roles?

Cabin Crew, Airport Passenger Services, Holiday Rep and Travel Agency Practice.

If you have answered "Yes", then this airport based practical training course is for you.

This two weeks practical certified training programme takes place in the terminal building of our modern Airport based Training Centre, therefore, like our students above, you will feel like you are working in the Industry. Upon successful completion of this programme, you will be eligible to apply for cabin crew, airport passenger services, overseas holiday rep, travel agent and airline reservation sales positions worldwide.

Practical Training

Using the following equipment, you will experience first hand what it is really like to work in the industry using airport facilities and equipment:

  • Cabin Mock-Up (Cabin Crew)
  • Airport check-In Desks and Boarding Gates (Airport Passenger Services)
  • Computerised Check-In and Gate Handling System (Airport Passenger Services)
  • Amadeus Global Distribution System (Airline Reservations, Airport Passenger Services, Airport Ticket Desk, Travel Agent)

Certification:

QQI and CPD Certified.

  1. Diploma in International Travel Industry Studies - CPD and industry supported
  2. QQI Cabin Crew Operations – Ref 5N5410- attracts 15 FET Credits
  3. QQI Airport Passenger Services Ref 6N4972 attracts 15 FET Credits (Optional Extra)
  4. QQI Customer Service Excellence Ref 5M5011 attracts 15 FET Credits (Optional Extra)

The course is aligned on the National Framework of Qualifications (NFQ), which is a framework through which all learning achievements may be measured and related to each other in a coherent way. As all NFQ qualifications are quality assured, learners can be confident that they will be recognised at home and abroad.

Certified and Experienced Trainers

Our highly experienced and certified Trainers have worked in the Industry at senior level for many years. Together they share a wealth of 130+ years of aviation/travel industry experience and are committed to helping our students reach their full potential. Your success is their number one goal!

Course Fees:

European Students: €1175.00 includes Training Manuals, Examination Fees and Certification Fees.

Non-European Students: Price available on Request

Duration:

12 Days

Sales Presentation (QQI)

Sales Presentation (QQI)

Present With Confidence &
Sales Presentation – Online

(Sales Presenatation Leads To A QQI Level 6 Award Now Made By QQI And Attract 15 Credits Under The New Common Award System)

QQI Award

Learn How To Present With Confidence & Engage The Audience.

This blended learning training programme is written and designed by experienced presenters who are passionate about what they do and are committed to providing recognised qualifications that will help you advance your career and make you stand out from the crowd!

Delivery Mode:

Available though Blended learning (Practical Workshop & Online Training Course).

Who Is This Course For:

Trainers, Sales Managers/Executives, anybody involved in giving a presentation to clients or colleagues?

Programme Details

Part 1 - Leading to a QQI Level 6 Award

Sales Presentation which leads to a QQI Award now made by QQI (Ref 6N3567) – (Once you register for the QQI award you must complete the course no later than 10 weeks after that period.

Duration:

10 Weeks

Part 2 - TFS Present with Confidence Professional & Sales Presentation Certificate

Duration:

6 Months

National Award

This course leads to a National Award in Level 6 in Sales Presentation (ref 6N3567) from QQI. IAOT/TFS is a Registered Provider with QQI to offer programmes leading to QQI awards in the National Framework of Qualifications in Ireland (QQI).

The purpose of this award is to equip the learners with the knowledge; skill and competence to create and deliver high impact presentations that support and advance the sales process.

By the end of this course you will be able to:

Identify the fundamental parameters of a good presentation
Design and deliver high-impact presentations
Formulate presentations based on a clear structure to include the presentation process, introduction, content and conclusion
Manage the nerves
Engage your audience and get their fullest attention
Deliver your presentation with confidence and leave a positive and memorable experience for the audience
Manage questions and difficult situations
Balance the presentation with the needs of the audience
Control your environment to have the highest impact

Duration:

This course will take approximately 150 hours to complete and is broken down as follows:

  1. TFS Present with Confidence & Sales Presentation 6 months.
  2. Sales Presentation which leads to a QQI Award now made by QQI (Ref 6N3567) – (Once you register for the QQI award you must complete the course no later than 10 weeks after that period – there is a €40.00 fee payable at time of registration for certification and moderation).

Formative Assessment:

This course is assessed through completion of exercises, quizzes, written assignments and practical demonstrations.

Summative Assessment

The Final Assessment includes:

  • Submitting 2 Written Assignments (minimum 500 words each).
  • You must also attend a one day Practical Assessment day at an IAOT/TFS Assessment Centre. This will include Presenting a 15 minute Sales Presentations to a group of clients.As part of our Quality Assurance, Final Assessments will be marked by an Internal Assessor, and then checked by an Internal Verifier and an Independent QQI External Authenticator.

We recognise the unique learning styles of each of our clients and we take this into consideration in planning the content, pacing and manner of delivery of our courses.

We designed the Course in such a way that learners progress at a certain speed, along with the expectation that the learners will have ample time to reflect and put the theoretical content into practice. As such, we can only release succeeding units no sooner than 7 days from the learner’s receipt of a unit.

The grading scheme that is used for the QQI module is as follows:

Pass 50% -64%
Merit 65% – 79%
Distinction 80%- 100%

Candidates must have an Irish PPS number or a UK National Insurance number to receive a QQI Certificate.

IAOT Equality and Diversity

In order to provide equal employment, learning and advancement opportunities to all individuals, employment decisions at the Training for Success/IAOT will be based on merit, qualifications, and abilities in compliance with all statutory and legal obligations and guidelines.

The Training for Success/IAOT do not discriminate in employment opportunities or operational practices on the basis of gender, marital status, family status, sexual orientation, disability, age, religious or political beliefs, race or membership of the travelling community, or any other characteristic protected by law.

This policy governs all aspects of the delivering of training, employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

Any employees or learners with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of the M.D. In turn it is also the policy of Training for Success/IAOT to deliver all its programmes and services to learners in accordance with good practices and in compliance with equality legislation and regulations.

Employees and learners can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment/course participation.

All parties involved have particular responsibility in the implementation of this policy i.e. Centre Director, Tutors and Learners.

Protection for Learners

IAOT is not subjected to section 43 of the qualifications act 1999, as the programme Sales Presentation 6N3567 is not delivered over a 3 month or more duration.

Principle and Practice of Selling (QQI)

Principle and Practice of Selling (QQI)

(Which Leads To A QQI Level 5 Award Now Made By QQI And Attracts 15 Credits)

QQI Award

Excellent sales skills are of vital importance in to-days competitive world. We specialise in training sales people to be successful, confident and highly motivated. Our courses are practical, results oriented and fun.

On completion of this workshop you will have acquired a wide range of best practice sales skills and techniques to sell to customers over the telephone and face to face.

What are the Benefits of undertaking this training?

  1. Gain a national QQI Level 5 Principle and Practice of Selling Award ref (5N2062)
  2. Increase your emotional intelligence
  3. Increase customer sales
  4. Improve customer satisfaction

Course Content:

Unit 1: Introduction

  • Basic Philosophy of Selling

Unit 2: The Consumer’s Mind

  • Personality of Sellers and Consumers
  • Consumer Decision-Making
  • Six Psychological Stages in the Selling Process

Unit 3: Planning to Sell

  • Planning and Preparation in Selling
  • Legal Responsibilities of the Seller
  • Pre-Planned Questions to Encourage Purchase

Unit 4: During a Sale

  • Establishing Rapport and Trust with Consumers
  • Questioning Techniques
  • Handling Problems During a Sale

Unit 5: Closing a Sale

  • Techniques in Closing a Sale

Unit 6: Strategic Selling

  • Comparative Analysis on other products
  • Devise strategies to respond to competition

Unit 7: Building Consumer Loyalty

  • Identify Post-Sales Activities
  • Establishing Long-term Relationships

Fees:

Available on request – Group discounts also available

The grading scale is:

Pass 50% -64%
Merit 65% - 79%
Distinction 80%- 100%

Candidates must have an Irish PPS number or a UK National Insurance number to receive a QQI Certificate.

IAOT Equality and Diversity

In order to provide equal employment, learning and advancement opportunities to all individuals, employment decisions at the Training for Success/IAOT will be based on merit, qualifications, and abilities in compliance with all statutory and legal obligations and guidelines.

The Training for Success/IAOT do not discriminate in employment opportunities or operational practices on the basis of gender, marital status, family status, sexual orientation, disability, age, religious or political beliefs, race or membership of the travelling community, or any other characteristic protected by law.

This policy governs all aspects of the delivering of training, employment, including selection, job assignment, compensation,discipline, termination, and access to benefits and training.

Any employees or learners with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of the M.D. In turn it is also the policy of Training for Success/IAOT to deliver all its programmes and services to learners in accordance with good practices and in compliance with equality legislation and regulations.

Employees and learners can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment/course participation.

All parties involved have particular responsibility in the implementation of this policy i.e. Centre Director, Tutors and Learners.

Protection for Learners

IAOT is not subjected to section 43 of the qualifications act 1999, as the programme Principle and Practice of Selling Award ref (5N2062) is not delivered over a 3 month or more duration.

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